Get to the right answer faster.
The help center organizes support by the decisions customers actually make: billing, access, API setup, support requests, and platform status.
Primary Help Tracks
5
Billing, access, API, status, support
Best Route for Buyers
Account + FAQ
Most access questions map to billing state or account actions
Status Surface
Live
Operational visibility is already separated into the status page
Escalation Route
Direct
Support and sales paths remain easy to find
Help Routes
Start from the question you are actually asking.
Billing
Plans, upgrades, renewals, and cancellations
Use the dedicated billing and access FAQ when the issue is really about access, upgrades, or usage limits.
API Setup
Keys, authentication, and request flow
Go to docs when the question is implementation detail, payload shape, or technical rate limits.
Operational
Platform health and support contact
Use the status page for live platform checks and support for account-specific issues.
Most Common Questions
Where most customers should look first.
Why does my plan cover multiple systems?
Because paid core platform tiers unlock the full founding creator catalog, not only the system you happened to purchase first.
Why is access blocked in the playground?
The most common reasons are inactive billing state, expired access, or trying to open a premium add-on system not covered by the current plan.
How do I upgrade to get more capacity?
Use the billing production flow from account or the upgrade route inside the playground. Capacity changes apply across the shared core catalog.
Where do I go for account-specific help?
Use the support page when the issue is tied to your account history, billing state, or a failed access change.
Quick Answers
The short version before you open a ticket.
Where should a first-time buyer start?
Where should developers start?
Where should enterprise teams start?
Still Need Help
Move into the dedicated route instead of guessing.
If the answer is not in the help hub, jump directly into support, docs, or the billing guide so the next step is obvious.