Billing and Access FAQ

How subscriptions, access, and upgrades actually work.

This page exists to remove ambiguity. The platform model is simpler once you separate the shared core catalog, plan capacity, and optional premium creator access.

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Core access

founding creator catalog

Unlocked by all paid tiers

Starter Credits

500

Entry tier — credits are usage units and model costs vary by workflow

Standard Credits

1,500

More capacity without changing the included launch set

Pro Credits

4,000

Highest self-service capacity for teams and agencies

Upgrade Effect

Immediate

Plan upgrades are intended to affect live access right away

Lifecycle

The simplest way to understand the billing model.

Subscribe to the platform tier

A paid core plan unlocks the shared founding creator catalog and gives you a usage allowance tied to that tier.

Generate keys or use the playground

Once access is active, the account workspace and playground operate against the same live access model.

Upgrade when capacity or support needs change

Moving from Standard to Pro changes monthly capacity and support level across the same shared core access.

Add specialist creator systems only when needed

Creator add-ons extend access beyond the shared core catalog without changing how the platform itself works.

What Changes and What Does Not

This is the part that most customers want clarified.

Changes on upgrade

Usage, support, analytics, and operating headroom

Upgrades are about platform capacity and commercial service level. They should improve what you can do across the full included core catalog.

Does not change on upgrade

The included launch roster

Starter, Standard, and Pro all cover the same founding creator catalog. The goal is to avoid making customers rebuy inclusion when they only need more capacity.

Shared access model

Keys and playground access point back to live subscription state

The platform checks current access when you generate, rather than assuming access based on a one-time file handoff.

Add-on path

specialist creator systems stay optional

Creator-side premium access extends the catalog without replacing the base platform plan or its usage model.

Billing Questions

Detailed answers to the questions most likely to block conversion or support.

If I subscribe to Starter, do I get access to the launch systems?
Yes. The paid core plan is designed to unlock the full founding creator catalog. The plan is shared across that launch set rather than sold as separate subscriptions.
If I upgrade to Pro, does the upgrade apply to the founding creator catalog?
Yes. The upgrade is meant to increase the platform plan across the full included core catalog, not only the system page where the upgrade started.
Do specialist creator systems come with their own extra call buckets?
Not today. Specialist creator systems are purchased on Starter, Standard, or Pro and currently run as their own licensed usage lanes for that system.
What happens when I cancel?
Cancellation affects live access state. The goal of the hosted model is that keys and generation privileges should no longer behave like permanently transferred assets after the paid period ends.
Why does the platform use subscriptions instead of one-time file purchases?
Because keeping systems on the platform means consistent quality, clear licensing, and reliable access for buyers - without the operational complexity of managing distributed files.

Need a Human

If the rule is still unclear, talk to support or sales directly.

Billing and access questions can block trust quickly. Use the direct route instead of leaving that ambiguity in place.

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